FAQ
Visit https://www.beerlabhi.com/order-online
Select the location you will be picking your beer up from.
Add the beer you would like to order to your cart, and check out.
You will receive an email confirmation to Confirm we have received your order. You will receive and email notification when your order is "Ready For Pick Up."
To pick up your order, please provide your name on the order to our server.
We package our beer-to-go in 32 oz crowler cans or in 16oz cans for our Limited Releases. When you place your order online, the order will go directly to the Beer Lab Location you selected and we will prepare your order in advance of you arriving. Please allow 1 hour for us to prepare your order.
If you do not receive an email Confirmation, your order may not have been completed or your email address may have been entered incorrectly. Please contact the Beer Lab location directly to confirm your order.
To complete your order you must click the "Place Order" button ALLLLLLL the way at the bottom of the page.
Please see screen shot to the right.
Once you have clicked "Place Order", you will receive an Email Confirmation confirming we have received your order.
If you have provided a phone number, you will also receive a confirmation text.
If you have NOT received an email confirmation, your order may not have been placed, and please place your order again.
Tip: check your Spam Mail Folder
If you have any other issues, please contact our locations during open hours for immediate help or email info@beerlabhi.com and we will get back to you as soon as we can.
We will hold online orders and Limited Release orders for 3 days. If you do not pick up your order within the window they will be sold to the public.
You may receive a call from us after the first day of holding because we always want you to receive the freshest beer possible.
Limited Release Orders placed on Thursday for pick up on Friday: Orders will be held until Sunday closing. Any beer remaining on Monday will be sold to the public.
We allow proxies.
Person picking up the beer must provide ORDER NUMBER and NAME if picking up for someone else.
Proxy must be 21+ and will be asked to show a valid government issued photo identification as proof of age (such as a state issued Driver's License).
Beers available in our taproom can be found on our Locations page, after selecting the Beer Lab location you plan to visit. Scroll down to the "Beer On Tap" Section.
These online menus are updated in real time from our taprooms.
Please follow us on Instagram, to see the latest on our beer. We regularly post about the new beers on tap, special can and bottle releases, and sneak peaks in to what we are brewing.
Outside food is allowed our University and Waipio Locations. Outside food is not allowed at our Pearlridge Location. We have a full kitchen on site so please order from our Kitchen!
We do provide food at each location so please check out our food menus!
For larger groups and buy-outs, please contact info@beerlabhi.com so we can assist you directly for your event.
If you need a private morning/ afternoon venue - We welcome private events at University prior to 1pm.
Some general rules of thumb for Buy-outs and Private events, below. We still welcome your emails to see if we can accomidate your group:
Buy-outs are not available on Friday and Saturday.
A minimum tab and gratuity will be required
Outside food is ok, no outside alcohol
UNIVERSITY:
For table reservations, please call the taproom directly during open hours so you can reserve a table. We accept reservations for days and times, except Friday and Saturday nights.
WAIPIO:
For table reservations, please call the taproom directly during open hours so you can reserve a table. We accept reservations for days and times, except Friday and Saturday nights.
The HALL by BEER LAB at PEARLRIDGE:
To make a reservation at The HALL by Beer Lab at Pearlridge, please make your reservation through the Open Table link here: https://www.beerlabhi.com/pearlridge.
If you would like to make a reservation for a party larger than 10 people, please email us at info@beerlabhi.com or call our taproom so we can make your reservation for you.
Yes! Visit our Jobs page for more info.
Contact us at info@beerlabhi.com and send us your resume or stop by any of our locations to apply in person.
We distribute kegs to local businesses on Oahu. If you have any inquries for businesses, please email kailey@beerlabhi.com.
Yes, we are a family friendly! Kids/minors are allowed on our premises, however they must be accompanied by an adult who is +21.
At Beer Lab University - minors are allowed up until 8pm.
Tours are currently on hold.
Check out our monthly workshops here! https://www.beerlabhi.com/homebrew-club
Yes! Please email us at info@beerlabhi.com if you are interested in picking up some of our empty grain bags for free.
They are perfect to resuse for gardening, beach clean ups, and saving the earth.
